Returns & Refunds

Return & Refund Policy: 


Thanks for shopping at Ivy's Locker. If you are not entirely satisfied with your purchase, we're here to help. 


Returns 


You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. No opened returns will be accepted unless the item is defective upon delivery or received damaged.


Refunds 


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies. 


Delivery


From the time you place your order, please allow 3 - 10 business days for delivery. If an order has not arrived after 10 days, check your provided tracking number. If there is still an issue after checking the tracking number, then please don't hesitate to call us at 514-467-8592 and we will work with you to sort out the problem.


Shipping


If the fault is on our end, we will gladly cover all costs of a customers return. However, the customer will be responsible for paying their own shipping costs for returning the item if the order is found to have been used, is no longer in original packaging and/or has been damaged from the condition it was shipped in.


If you have any questions about a return or to return your item to us, contact us.